I am a Senior Account Manager, and I have worked for Staples Contract Inc, for three years. The first year was simplistic without much complication other than it was a long drive to and from work. I then transferred to the Retail Account Management program to work with Rewards customers with another team. I was introduced to Marlo Lathan who was to become my tormentor on the job for the next two years. She is clever, beautiful and controls the team with her emotional abuse. I did not understand what was happening to me until I saw the news about girls bullying girls and they were filming it! They were sent to jail for beating a classmate. They filmed the beating and uploaded it on YouTube. I could not understand how, or why they would do such a thing to another child. I wondered to myself "does this stop?" Do we graduate from High School and does it end? I concluded from work experience with Marlo that it does not end. I reported her to my supervisor, and to human resources without success. I talked with her directly, and again, it merely got worse. What is one to do? This book teaches you the tools to deal with the bully in your class at school, and the co-worker who just will not stop. I simply wish I had this tool when I was a kid so I could have better identified and managed the problem long before I as an adult and thinking... I'm crazy... now, that I've read this book I would recommend it to anyone.